Description

For Phillips Espresso Machines, 1100,1200,3200,3300,4400,5400 Alexander Buzz Co strives to provide excellent service and all at Alexander Buzz Co puts forth its best effort to meet the timing commitments detailed in this policy. Sometimes unavoidable things come up that might delay the shipping date. In this case we will update uou and keep you apprised of the shipping information.Please thoroughly review this so that you know what to expect regarding receipt of your order with us. Shipping Method We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account. Tracking Information We will post tracking numbers to your order at the time of shipment or as soon as they are available. Address Changes We are unable to change shipping addresses, redirect, or place a hold on a shipped package. Refused Delivery If you elect to refuse the delivery of the items you ordered from Alexander Buzz Co or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund. Damaged, Missing, Defective or Malfunctioning New Merchandise Policy Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery. Damaged Merchandise Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process. This product's condition is "Used-Good" - Used-Good: The item has been previously used and shows moderate signs of use such as scratches, dents, hair/lint, etc. There may be missing accessories (which, if is the case, will be noted and will not be imperative to the functionality of the item). The item still performs as intended with no issues. We strictly abide by ebay's counterfeit item policy (see link below): https://www.ebay.com/help/policies/prohibited-restricted-items/counterfeit-item-policy?id=4276 If you have any questions about the authenticity of our items please ask for information please message us on ebay and we will respond as soon as we can